EA Simon Company delivers transformative solutions in operations, customer service, supplier inclusion, and DEI, leveraging over two decades of expertise to elevate your organization's efficiency, inclusivity, and success.
We implement cutting-edge technologies and streamline processes to enhance operational efficiency, including upgrading streamlining field customer service and metering processes and consolidating business units for improved performance.
Led a comprehensive metering upgrade project across multiple regions, resulting in significant water conservation and operational cost savings.
Developing and executing comprehensive customer service training programs that drive satisfaction and efficiency.
Developed a customer service training program that improved employee engagement and customer interactions, resulting in higher satisfaction scores and increased net promoter scores.
We expand supplier inclusion programs and increase diverse spending by developing inclusive procurement strategies, with a track record of meeting and exceeding regulatory goals for diverse spending.
Successfully expanded a supplier inclusion program, increasing diverse spending from 21% to over 48% within a decade, meeting CPUC overall goals and becoming the only water utility to meet all category goals 3 years in a row.
We design and deliver impactful Inclusion, Belonging, and Acceptance training programs that foster inclusive workplace cultures through innovative strategies, while also providing expert supplier inclusion support. With over 15 years of experience in the California-regulated utilities sector, we have successfully guided small, diverse businesses in securing contracts with larger corporations. Our deep understanding of procurement processes and strategic approach have enabled businesses to grow from five-figure revenues to seven-figures. We leverage our expertise in navigating the complexities of utility procurement, ensuring that small businesses can scale effectively and thrive in competitive environments.
At EA Simon Company, we recognize that one size does not fit all. Our service consultation process is designed to be as unique as your business.
Through in-depth analysis and collaborative strategy sessions, we ensure that the solutions proposed are precisely aligned with your goals, culture, and operational landscape.
Our commitment extends beyond strategy formulation; we're with you throughout the implementation and provide ongoing support to ensure continuous improvement and lasting impact on your business.
Reaching out to us, and one of our experienced consultants will initiate the process. Our team will schedule a discovery call to understand your business, challenges, and objectives.
We delve deep into your operations, conducting a thorough analysis to identify inefficiencies, bottlenecks, and opportunities for improvement.
Based on our analysis, we craft a customized proposal outlining strategic solutions specifically designed to address your unique challenges and drive optimal results.
Engage in a collaborative strategy session where our consultants present the proposed solutions, answer your questions, and refine the plan to align perfectly with your goals.
Once the strategy is approved, we guide you through the implementation process. Our commitment doesn't end there – we provide continuous support, ensuring the success of the optimized solutions in the long run.
Schedule a free consultation today.
